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FAQ + COVID-19 Update

FAQ + COVID-19 Update

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Contact Us
+1 (440) 462- 4332
(offline hours due to COVID)

A note from us:
 
Caring for the Blessingz community

As we navigate COVID-19, our biggest commitment is keeping our employees, customers, and communities healthy and satisfied. With recent news around coronavirus, we know you have many questions about the delivery status of your order, and how we're operating during this crisis.


This isn’t business as usual, and it’s a time of great stress and uncertainty. It’s also a moment in time when the work we’re doing is its most critical.

Postages have changed their logistics, transportation, supply chain, purchasing, and third party seller processes to prioritize stocking and delivering essential items like household staples, sanitizers, baby formula, and medical supplies. They're providing a vital service to people everywhere, especially to those, like the elderly, who are most vulnerable. Therefore, Our tracking won't be operational due to the influx of postage changes.

Delivery Update

Many of you are concerned with the delivery status of your order and we're here to reassure you that every single order is being delivered. Postage offices in each country are taking extra precaution each step of the way. This'll cause a delay in shipping, but your packages are being taken care of and will arrive to you soon. We appreciate your patience during this worrisome period, and your patience is saving many lives. 

What the team is doing

Much of the essential work we do cannot be done from home. We’ve implemented a series of preventative health measures for employees and contractors at our sites around the world — everything from increasing the frequency and intensity of cleaning to adjusting our practices in fulfillment centers to ensure the recommended social distancing guidelines. We are meeting every day, working to identify additional ways to improve on these measures.

Please take care of yourselves and your loved ones. On behalf of BabiesBlessingz and the team, we know that we’re going to get through this, together.

How Does Shipping Work?

BabiesBlessingz partners with global merchants and artisans in order to provide you the best prices and the most interesting cat products. This means that your order is shipped from global areas such as Thailand, Tibet, China, India, etc. via our partnership with USPS.

**Due to high demand - our current delivery estimates: **
7-35 Business Days to the USA & Canada
8-35 Business Days to AU & UK
7-35 Business Days to Mexico / South America 

Please do not panic if it does not show up immediately, it's on its way :)

We offer free international shipping to everywhere in the world - no matter where you are, you can buy from us! 

*All shipping times exclude clearance/customs delays

Due To COVID-19, processing and shipping may take longer for standard shipping rate. Faster processing and shipping is available in checkout. 

How Do I Check The Status Of My Order?

After an order has been placed, it's immediately sent to one of our fulfillment centers where your items ship within 2-5 business days.

Although unlikely, if a package gets lost in transit, we will either resend the package or refund you the full purchase amount.

Click the second link Track My Order next to the First Button "Track My Order"

How Do I Change or Cancel My Order?

To cancel your order, we must hear from you by 11:59 PM CST on the day of ordering. We process our orders as soon as they have been placed. Unfortunately, we are unable to cancel your order after it has shipped. If you so wish, you may return your order for a full refund. You will find instructions for refunds below.

Tracking Says Delivered - Missing Order

Please check with your neighbors in case one of them received your package by mistake. With apartment complexes make sure to check with property managers or apartment offices as packages may have been left with them. If you have other family members in your household please check with them to see if they received the package on your behalf.

We will do our very best to help assist you, but ThePurrShop does not hold responsibility for packages that are lost or stolen in transit. If you are still unable to locate your package, you must contact your local post office or the courier company to discuss the issue and file a claim with them.

As we have no control once we hand the package to the carrier, a refund will not be granted in cases where the parcel has confirmed delivered.

Why Am I Missing Items?

Because we ship directly from our partners in many countries, sometimes the products in your order are shipped separately from different locations. This means, orders that contain multiple items may be shipped separately. It's possible for your to receive one item before the next.

Don't panic if you don't receive all of your items at once…they will get to you!
 

Do You Offer Refunds?

We offer a 30 day refund guarantee based on the following cases:

  1. You are not satisfied with your purchase because it does not match the product description.
  2. The item has arrived damaged

If the item is damaged, we ask you to please send us photos to highlight the damage. Once we evaluate the photos and agree with the damages assessed, a refund will be processed.

We will provide you with a return address but you will be responsible for return shipping costs. Exceptions apply for accidental orders, we are not held responsible and do not offer a refunds in this case.

Refunds For Accidental Orders?

If you have mistakenly ordered the wrong item or wrong size and the item has not shipped out yet, please email us immediately to make your corrections.

If your item has already shipped, we will offer you to re-order the same exact item at a discounted price. In these cases unfortunately we are unable to offer a refund. But this will allow you to receive the item you initially wanted while being charged much less.

How To Return Items From My Order?

If you wish to process a return, please send us an email at sales@babiesblessingz.com and we will provide you with the return address. Return shipping costs are paid by the customer and once we receive your item back at our warehouse you will receive a full refund.

What If My Item Received Is Damaged/Defective/Incorrect?

Please contact us within 3 days from receiving your order if there is a problem with your merchandise. Please include your order number, photograph and any related references upon receiving your package. We will try our very best to help you resolve your case as soon as possible.

Order Modification / Cancellation

After your order has been placed, you have 12 hours to contact our Customer Support Team and request order Modifications, Change of Address, or a Cancellation. After 12 hours, your order can no longer be Modified or Cancelled.

Please be informed that a Management, Processing and Transaction Fee will be applied for FULL Order Cancellation (25% of your total order value) & for PARTIAL Order Cancellation (25% of your entire product value).

Any order refused by customer at the delivery time will not going to be refunded and customer will be liable for the cost. We will issue the refund only to those orders which will going to be return by customer at our USA warehouse. Please keep in mind we use multiple warehouse and countries to ship the orders so any refused delivery won't be refunded. 

By purchasing on this website you fully agree and understand this return & refund policy.